THE NEW GOLDEN AGE OF THE CONCIERGE
Porter & Sail
Mr. UX redesigned Porter & Sail’s mobile experience to seamlessly deliver curated recommendations according to users’ preferences and locations. Our work set the stage for the company’s next round of fundraising.
WHAT WE DID
Porter & Sail, a premium digital concierge service, connects guests at boutique hotels around the world to nearby exclusive hot spots and events.
The discovery platform we designed is contextually aware, helping clients connect instantly with the most intriguing galleries, music events, bars and restaurants near their hotels. Users can say goodbye to time-consuming research, and instead spend more time exploring and enjoying their surroundings.
Our most important task was to make the content relevant to each user in each situation. The discovery feed draws on data such as users’ locations and the time of day to recommend events and venues to check out.
We even took the discovery process one step further, allowing users to unlock premium content when they book rooms at partner hotels. For example, guests in Los Angeles get access to Moby’s top five picks.
“We approached Mr. UX with just an idea and they took the project and ran with it, conceptualizing an amazing prototype that helped us to shape and materialize the vision we had for our company.”
—Caitlin Zaino, Founder at Porter & Sail
By delivering these UX improvements, we helped Porter & Sail better support their vision and their clients. Our work also validated key aspects of their product strategy and, importantly, helped them reach their next funding target.
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